Return and Refund Policy
Thank you for shopping with Rockstar! We are committed to providing you with the best musical instruments and accessories. To ensure your satisfaction, we have established the following return and refund policy:
7 Days Replacement
- If you encounter any manufacturing defects with your purchase, you are eligible for a replacement within 7 days from the date of delivery.
- To initiate a replacement, please contact our customer support team with your order details and a description of the issue.
- The product must be returned in its original packaging, including all accessories, manuals, and components.
Free Delivery
We offer free delivery on all our products, ensuring you receive your purchase without any additional shipping charges.
2 Years Hassle-Free Warranty
- All our products come with a 2-year hassle-free warranty, covering manufacturing defects and issues arising from normal use.
- In the event of a defect, please contact our customer support team with your proof of purchase and details of the issue.
- We will repair or replace the defective product at no extra cost.
Return Process
- Contact our customer support team via email or phone to initiate a return or replacement.
- Our team will guide you through the process and provide you with a return authorisation number.
- Pack the product securely in its original packaging, including all accessories and documentation.
- Ship the product back to using the return label provided.
Refund Policy
- Once we receive and inspect the returned product, we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping charges (if any) are non-refundable.
Conditions for Return and Replacement
- The product must be in its original condition, unused, and free from any damage.
- Products that show signs of wear and tear, misuse, or damage caused by the customer are not eligible for return or replacement.
We strive to make your shopping experience with Rockstar as smooth and enjoyable as possible. If you have any questions or need assistance, please do not hesitate to contact our customer support team. Thank you for choosing Rockstar!